Frequently Asked Questions (FAQ) – Pet Play Box

1. What is Pet Play Box?

Pet Play Box is a subscription service that delivers handpicked treats, toys, and accessories to your doorstep every month to keep your furry friend happy and entertained.

2. How does the subscription work?

You choose a plan, we pack a themed box full of goodies, and your pet gets a surprise delivered right to your door each month.

3. Can I buy a single box without subscribing?

Yes! We offer both subscription plans and one-time purchase boxes for those who just want to try it out.

4. What kind of items come in a box?

Each box includes a mix of toys, treats, and accessories specially selected for your pet’s size and needs.

5. Do you cater to different pet sizes or needs?

Absolutely! During checkout, you can tell us about your pet’s size and preferences, and we’ll tailor the box just for them.

6. What if my pet has allergies?

We do our best to accommodate special dietary needs. Please let us know about any allergies when placing your order.

7. When will my box arrive?

Boxes are shipped within 1–3 business days of processing, and delivery usually takes 3–7 business days, depending on your location.

8. Can I cancel my subscription?

Yes, you can pause, skip, or cancel your subscription anytime through your account dashboard.

9. What is your return policy?

We accept returns of unopened, unused products within 7 days of delivery. Check out our Returns & Refunds Policy for full details.

10. How can I contact customer support?

You can reach us at support@petplaybox.com and we’ll be happy to help!